Refund Policy

Refund Window and Eligibility

You may request a full, no-questions-asked refund within 60 days of your first payment. “No questions asked” means that, when the conditions in this policy are met, you do not need to prove a route failure or provide a specific reason for continuing or stopping use. The refund window begins when the first payment order is completed.

This commitment applies to the first paid order associated with the username. The applicant must be the actual payer and able to provide enough information to verify the username, order, and payment record. If you upgrade during the term, the price difference is converted based on the remaining days. If the upgrade order and first paid order are submitted for review together, VPNKV will determine the refundable scope based on the relationship between the orders.

Once a refund request is completed, the subscription benefits provided by the relevant order will stop. Before submitting the request, make sure you no longer rely on the relevant international routes and complete any necessary account arrangements yourself.

Cases Not Covered or Requiring Further Verification

Orders outside the refund window are not eligible for the full, no-questions-asked refund described in this policy. Requests involving usage beyond the data allowance stated on the purchased order must first undergo verification of actual usage and will not be processed directly as unused orders. Although data packages remain valid until used and do not expire, refund reviews are still based on the first-payment date, order ownership, and actual consumption.

Repeated requests for a first-payment refund through duplicate accounts, duplicate payments, or other methods do not constitute a normal first purchase. Accounts restricted for account sharing, subscription resale, interference with route operations, unlawful activity, or violations of the Terms of Service require review alongside the relevant violation records; requests involving serious violations may not be accepted.

If there is a payment dispute, unclear order ownership, an unmatched payment record, or conflicting information, VPNKV will pause processing and request additional materials. A verification hold does not mean the request has been approved or rejected.

Application Process and Required Information

Submit refund requests through the ticket portal in the user panel. No email address is required. Sign in with the original username and password, select the ticket type related to the order, and clearly state that you are requesting a refund. You may explain the reason voluntarily; it is not mandatory when the conditions for a no-questions-asked refund are met.

The ticket should include the username, the identifier of the order to be refunded, the actual payment method, the payment record, and information that can identify the transaction. Payment screenshots may assist verification, but unrelated content should be covered. For USDT payments, also provide the corresponding on-chain transaction record and information for receiving the refund.

VPNKV will verify the first-payment date, order status, data usage, account activity, and payment ownership. If the information is incomplete, the ticket will list the items to provide. Please continue replying in the original ticket and avoid creating duplicate requests for the same order, which can fragment the verification record.

Refund Routes and Processing Details

Once approved, refunds for Alipay and WeChat Pay payments will generally be returned through the original transaction route. If the payment channel supports an original-route refund, no separate receiving account is required. If the original transaction cannot be returned directly because of the channel status, VPNKV will explain the available method in the ticket and verify payment ownership again.

USDT is an on-chain payment, and a completed original transaction cannot be reversed. After approval, VPNKV will initiate the return using the verified USDT receiving information in the ticket. Confirm that the information provided matches the payment asset; any on-chain result caused by incorrect receiving information will be handled according to the actual transaction record.

After VPNKV submits the refund, the time it takes to appear depends on Alipay, WeChat Pay, or on-chain confirmation status. This policy does not promise a fixed arrival time. You may retain ticket replies, refund records, and transaction identifiers to check progress with the relevant payment channel. Once the payment channel shows completion, the refund is considered returned.

Account and Information Verification

Refunds can only be processed for orders whose ownership can be confirmed. VPNKV will not transfer a refund to an unverified third party based solely on any single piece of information other than the username. If your account credentials change during the application, restore control of the account first, then continue in the original ticket.

Payment information submitted to verify an order is used only for refund review, transaction confirmation, and dispute handling. Do not submit sensitive information unrelated to the order in a ticket. After the refund is completed, relevant records will be handled in accordance with the Privacy Policy and necessary transaction-retention requirements.

Policy Application and Changes

Refund requests are handled based on the policy in effect and the order terms applicable when payment was made. Policy updates will not reduce the refund rights of eligible first-payment orders that have already entered a valid refund window.

If this policy and the Terms of Service differ in their wording about the same matter, the provision that explains the specific refund matter more clearly will apply. Order facts, payment-channel status, and account activity during the application process will be determined by system records and verifiable transaction documents.